Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

- Name

- Phone number

- Email address

- Pickup and drop-off locations

- Ride request details

- Mobility or accessibility needs

- Organization or facility information (for partners)

We only collect information that is necessary to provide

transportation services, respond to inquiries, or coordinate partnerships.

2. How We Use Your Information

We use your information to:

- Review and respond to ride requests

- Schedule and coordinate transportation services

- Communicate with you about your request, inquiry, or partnership

- Confirm availability, scheduling, or next steps

- Improve our services and operations

- Comply with legal and regulatory requirements

We do not use your information for unsolicited marketing.

3. SMS & Communication Consent

If you provide a phone number and consent to SMS communication, we may send text messages related to:

- Ride confirmations

- Scheduling updates

- Reminders or changes

- Inquiry follow-ups

Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP.
Reply HELP for assistance.

4. How We Protect Your Information

We take reasonable administrative and technical measures to protect your personal information, including:

- Secure data handling practices

- Limited access to sensitive information

- Internal procedures designed to prevent unauthorized access

While no system is 100% secure, we strive to protect your information to the best of our ability.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

Information may be shared only when necessary to:

- Coordinate services with authorized partners or facilities

- Comply with legal obligations

- Protect the rights, safety, or property of Rollin VIP Transportation or others

Any sharing is limited to what is reasonably necessary.

6. Medical & Health Information Disclaimer

Rollin VIP Transportation is a non-emergency transportation provider, not a healthcare provider.

While we may collect limited information related to transportation needs, we do not provide medical care or treatment. Any health-related information shared is used solely to assist with safe transportation and scheduling.

7. Website Usage & Cookies

Our website may collect basic usage data (such as page visits or form submissions) to improve functionality and user experience. We do not use tracking cookies for advertising purposes.

8. Your Rights & Choices

You have the right to:

- Request access to the personal information we have about you

- Request corrections to inaccurate information

- Request deletion of your information, subject to legal or operational requirements

To make a request, please contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

📞 Phone: [Your Business Phone Number]
✉️ Email: [email protected]